Purchase terms & refunds

DropTactics · support@droptactics.com

For purchase questions or refund requests, email support@droptactics.com.

What you buy

A personal, fixed-duration pass to the DropTactics web planner, drop calculations, saved routes and Map loot layers shown at checkout. The service requires an internet connection, a supported modern browser and a signed-in account. It supplies planning estimates; Fortnite changes can affect results. It does not supply V-Bucks, in-game items or guaranteed match results and is not affiliated with Epic Games.

Price and access

The final checkout shows the duration, total in USD, discount, any site credit and the amount paid through PayPal. No automatic renewal or recurring charge applies. A day is 24 consecutive hours. Access is activated only after payment confirmation. A new pass queues after existing paid or redeemed access; the checkout allows at most two remaining passes. Free trial time can overlap purchased time. Your account shows when access ends. Your payment provider may apply its own currency conversion. Any taxes collected by DropTactics must be included in the final displayed total.

Free access and codes

The free 24-hour trial requires a verified email and an Epic connection. It can be used once per account email and Epic identity, including after account deletion. Redeem codes have the duration and conditions shown when issued and are single use. A qualifying friend or creator discount applies to the first purchase only; these discounts do not stack. A refund does not restore first-purchase discount eligibility on the same account.

Withdrawal and refunds

You can notify us that you wish to withdraw within 14 days after your purchase contract is concluded, without giving a reason. Email support@droptactics.com with your name, account email, order reference and a clear withdrawal statement. You may use any legally valid form. Keep a copy of your email; a later review does not change the time of your notice. Where you expressly requested early performance and applicable law permits it, the amount for service already supplied may be deducted proportionately from the agreed price. Access time starts when the purchased pass becomes available, not when you first use the planner. A queued pass that has not started has no supplied time. We explain any deduction. We do not rely on a blanket no-refunds rule for digital services; missing information, missing consent, service defects and mandatory consumer rights can require a different result. A fully supplied service is assessed under the applicable rules and your recorded consent.

Problems with a purchase

Report duplicate charges, access that did not activate or a service that does not work as described by emailing support@droptactics.com. We handle purchase questions and refund requests by email. We investigate and provide the remedy required by law, which can include correction, a price reduction or termination and a refund. A change-of-mind time limit does not remove these rights. For an accepted withdrawal, we arrange any refund due without undue delay and within the applicable 14-day period from notice. For Serbian consumer complaints we acknowledge receipt, respond within eight days and apply the statutory resolution period; any permitted extension requires the necessary explanation and agreement.

How money and rewards are handled

Cash refunds return through the original payment method unless another lawful arrangement is expressly agreed, without a DropTactics refund fee. Used site credit is reviewed and restored as credit in the appropriate amount, not automatically paid out as cash. The refunded part of a purchase removes its corresponding access and reverses the related referral or creator reward. A separate earnings payout request is not a purchase refund. Free trials and complimentary time have no cash purchase value; this does not limit any mandatory rights.

Your account and your rights

Keep your account credentials private and use your own authorized payment method. If you cannot enter a purchase contract yourself, a parent or guardian must handle the purchase in accordance with applicable law. Contact support for account closure; it does not itself cancel a purchase, waive a refund or forfeit earned money. Our Privacy Policy explains limited retained records. These terms do not restrict mandatory consumer protections, lawful payment disputes, complaints to competent authorities or access to courts and applicable out-of-court resolution. Changes apply to later purchases; the version accepted for an existing purchase is retained with it.

Simple withdrawal statement

You may copy this statement into an email; using this wording is optional.

To: support@droptactics.com

I withdraw from my DropTactics purchase contract.

Name:

Account email:

Order reference and purchase date:

Date of this statement:

Send the statement by email to support@droptactics.com. Do not include passwords or payment-card details.